At RedZoneSports, we’re fully committed to the promotion of responsible gaming, the protection of minors and the socially vulnerable and ensuring our activities are conducted in a fair and open way.
We believe that gambling is a fun form of entertainment that should not negatively impact our customers’ lives.
What is Responsible Gaming
Responsible gaming means staying in control of how much time and money we spend gambling and treating the activity as just one form of entertainment in a balanced lifestyle. Just like with other forms of entertainment, gambling is a form of expenditure, and responsible gaming means not spending more money or time than we can reasonably afford, keeping in mind all our other responsibilities in life.
Following these simple tips can help make sure your gambling doesn't become a problem.
- Don't think of gambling as a way to make money
- Only gamble with money you can afford to lose
- Set a money and time limit in advance
Never chase your losses
- Don't gamble when you're depressed or upset
- Balance gambling with other activities
- Take frequent breaks
- Don't drink or use drugs when gambling
Managing Your Activity
Setting Your Own Limits
If you have an account with us, you can control and manage your own gambling activity as follows:
-Deposit limits allow you to limit the amount of money you can deposit into your account on either a daily, weekly or monthly basis.
To set and manage your limits, click on the “Account Restrictions” button within your Account page.
If you have an account with us, you can control and manage the amount of time you can spend on the site in any single session.
To manage your session times, click on the “Account Restrictions” button within your Account page. From here, you can set the maximum number of minutes you are willing to spend in any single session.
Our time-out facility allows you to take a short break from gambling. We offer the ability to request a 12 hour, 24 hour, 7 day or one month time-out via the “Account Restrictions” button within your Account Page.
You may also request any other time-out period up to a maximum of 6 weeks by emailing your request to our Customer Support team at email@example.com.
Once your request for a time-out has been activated, your account will be blocked and you will not be able to play on our website or deposit into your account for the duration of the time-out period. Your account shall be automatically re-instated after the time-out period has expired.
If you consider the need to take a longer break from gambling, we provide a self-exclusion facility which allows you to prevent yourself from accessing your account for a minimum period of 6 months, up to a maximum period of 5 years. You can access the self-exclusion facility via the “Account Restrictions” button within your Account Page.
If you self-exclude, you shall have any withdrawable real money funds from your account returned and any open bets shall be voided. Once the self-exclusion period has expired, the exclusion will remain in place until a request is received by our Customer Support team at firstname.lastname@example.org to reactivate your account. Such a request is confirmed via a phone call, and the reinstatement will take effect 24 hours after the confirmation. Re-registering online will not be available.
In the event you initiate a self-exclusion, we would recommend that you seek help and support from a recognised gambling support organization. Please see the Help and Support section below for further details. We would also recommend that you self-exclude with any other gambling operator you may have an account with.
At RedZoneSports we are committed to preventing access to our gambling activities by persons who have not yet reached the age of 18. We carry out age verification checks on all our customers.
We aim to ensure that our marketing materials do not not exploit, appeal to, target or feature children or young persons and that the products and services that we offer do not portray or feature content that may reflect or appeal to children or young persons.
However, there are additional tools available to parents or guardians that may be concerned about anyone under the age of 18 being able to access our, or any other gambling website, via their computer. We would actively encourage the use of online filtering solutions for parents or guardians with such concerns, including the following:
- GamBlock - www.gamblock.com
- Net Nanny – www.netnanny.com
- Cybersitter – www.solidoak.com
- K9 Web Protection – www.K9webprotection.com
Help & Support
If you are concerned about your gambling and would like advice or support, there are various support services you can turn to for help as follows:
REMEMEBER – GAMBLING SHOULD BE FUN – PLEASE GAMBLE RESPONSIBLY