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              I’ve forgotten my password

              If you have forgotten your password, simply follow these steps:

              1.    Click “Forgot your password” at the top of the home page.
              2.    Enter your email address that you created the account with along with your date of birth.
              3.    Enter the code displayed.
              4.    You will receive an email shortly.
              5.    Click change password.
              6.    Enter new password.
              7.    Confirm new password.
              8.    Click on save.

              I’ve forgotten my username

              If you have forgotten your username kindly send an email to our support team at help@redzonesports.bet using the email address you used to register your RedZoneSports account along with confirming your Full Name, Date of Birth and Postcode.

              I can’t login

              If you are unable to log in, firstly check that you are entering your username and password correctly. Remember that the password is case sensitive.

              Registration

              How do I choose a Username and Password?

              Your username needs to be between six (6) and twenty (20) characters and cannot be in use already. The password needs to consist of at least eight (8) characters and must include upper and lower case letter(s) and one special character.

              Can I have more than one RedZoneSports account?

              No. Customers are not allowed to hold more than one account with RedZoneSports. If you are unsure if you had an account previously then please contact us and we can check for you. Please do not open a second account.

              How old do I have to be to register at RedZoneSports?

              You must to be at least 18 years old to hold an account with RedZoneSports. It is illegal for anyone under the age of 18 to open an account and/or gamble. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

              How do I register an account with RedZoneSports?

              1.       Click on the Join Now button on the homepage.

              2.       Fill in the registration form and click on the Join button.

              What information must I submit on registration?

              For a successful registration we require: your name, your address, your date of birth and a valid email address. You can not register with an Email address that has already been registered.

              Must I provide the correct data when registering?

              Yes, absolutely. In fact, we are required by law to verify your details. By registering an account with us you agree to us verifying your personal data with third party ID verification services.

              Do I enter into any legal or financial obligations upon registration?

              There is no obligation to play on our site once you register an account. On registering an account with us you are however agreeing to abide by our General Terms & Conditions.

              Deposits and Withdrawals

              How do I deposit?

              1.    Log in using your username and password.
              2.    Click on the Deposit button.
              3.    Choose your method of deposit.
              4.    According to the methods chosen, enter any additional data such as credit card number and security code etc.
              5.    Enter the amount you would like to deposit

              What kind of payment methods can I use?

              You can deposit using credit and debit cards (VISA and Mastercard accepted).

              Hows can I Change my payment method.

              If you fund your account using multiple payment methods, we are required to process any withdrawal request you make proportionally between the methods you have used to deposit with. When you request a withdrawal it will be reviewed and we will contact you via email within 24 hours to confirm where the funds will be sent.

              How many credit/debit cards can I register to my account?

              You can register a maximum of 3 credit/debit cards to your player’s account.

              The credit/debit card I have already registered is now expired. What should I do?

              To update your credit/debit card you must login and make a new deposit using the new card details.
              Go to your personal details, from the drop-down menu select personal details. A new menu will appear from this select deposit, a new tab will emerge centre screen prompting you to make a new deposit. Input the amount you wish to deposit (Minimum £10). You will then be taken to the Payment Method section of your account, selected the expired card from the list, then simply input the new expiry date, overwriting the previous date. By clicking “Deposit” the new deposit will be initiated, and your new expiry date saved.

              How do I remove an already registered credit/debit card?

              To remove a registered credit/debit card, please contact a member of our Redzone Customer Support Team via help@redzonesports.bet, letting them know the credit/debit card you wish to remov and they we will assist you. The removal process usually takes no longer than 48 hours and you will be notified once the process is complete. Please note; you may be asked to provide identification documents for verification purposes.

              What is the minimum and maximum amount that I can deposit?

              The minimum amount you can deposit is £10.00

              The maximum amount you can deposit is £20,000.00

              Do I have to pay any fees for my deposit or withdrawal?

              Charges related to deposits and/or withdrawals of funds from your account may apply to reflect the cost incurred by us as a result of processing excessive transactions.

              However, we will notify you in advance before applying them.

              How quickly is it before my deposit is available to be wagered?

              All deposits made are credited to your account and available to be wagered after the deposit is confirmed.

              Why was my credit card payment cancelled?

              We would advise that in the first instance you check with our customer support team via email at help@redzonesports.bet.  However, please check the following list for reasons why your credit card payment may have been refused:

              1.    More and more banks offer 3D Secure code for credit card transactions. If your bank offers this service your credit card needs to be activated. Please contact your bank and request the activation and information of the 3D Secure code. The 3D Secure Code is also called Verified by VISA or MasterCard Secure Code.
              2.    It is possible that your bank does not accept payments or sets up a limitation for payments to gambling companies. Please contact your bank for more information.
              3.    Due to security reasons no further deposits will be possible after ten payments (successful or denied) within 12 hours. Please note that you need to wait for 12 hours otherwise the waiting time will reset to another 12 hours.

              How do I request a withdrawal?

              1.    Log in using your username and password.
              2.    Click on My Account.
              3.    Click on Withdraw. (Note: In order to activate the withdrawal function, your account needs to be verified first. Please see note below on Verification.
              4.    Select the payment method you wish to withdraw to.
              5.    Enter the amount you would like to withdraw.
              6.    Choose your method of withdrawal.
              7.    Enter any extra information needed.
              8.    Please note that you can only withdraw your funds to the same payment method that was used to make a deposit.

              How do I receive my winnings?

              All winnings are credited directly to your player account. You may access your balance at any time.

              Do I have to pay tax on my winnings?

              No. All winnings are tax free.

              Which amount can I withdraw?

              You can withdraw any balance showing as Withdrawable in your Account subject to a minimum withdrawal amount of £10.

              How long does a withdrawal transaction take?

              All withdrawals are checked and processed by our customer support team within 48 hours. Please note that withdrawals may take up three to five (3-5) working days to be received. Note: Saturdays, Sundays and bank holidays are not considered working days by banks.

              Can I use any payment method for my withdrawal?

              No. For legal reasons, you may only request a withdrawal via the same payment method you used to deposit and obtained your winnings with.

              Can I cancel a withdrawal?

              As long as the withdrawal has not been processed yet it may be cancelled. If you wish to cancel a withdrawal click on Cancel Withdrawal button.

              Where can I find the status of my deposits and withdrawals?

              After you have logged into your account using your login details, you can view all deposits and withdrawals under the Transaction History tab.

              Verifying Your Account

              Why do I have to verify my account?

              To comply with our legal and licensing regulations we are required to verify the data you have registered in your account. Therefore, we might ask you to send us your ID and a proof of address. In the event that your verification documents do not coincide with the given data, your account will be suspended.

              How do I verify my account?

              The following documents can be used:Photographic ID: We require valid, up to date photo documentation. These ID documents can be in the form of a Passport, Photo Driver’s License (front & back of photo card license) or National ID Card (front and back of card,) or a UK photo Citizencard (front & back of the card.)

              We need to see the full document including any numbers around the perimeters and at the bottom of the page. If sending a valid passport scanned image, please open up fully the photo page to also include the page above the photo page, as this includes important security details for verification.

              Proof of Address: We must be able to verify the address as registered on your account. A recent utility bill, solicitors letter, bank statement, tenancy agreement or any other similar legal document sent to your registered address is acceptable. This document must be no more than 3 months old at the time of verification. Your full name and l address, as well as the date of sending and senders stamp/headed logo must all be visible. Please note that mobile phone statements are not accepted as valid proof of address.

              These copies have to be uploaded via the Upload Verification Documents page within your account. A picture taken with a digital camera or a mobile phone will suffice.

              Rest assured that all personal data is being treated strictly confidential in accordance with the terms of our Privacy Policy which can be found here.

              My Account

              How do I change my registered address?

              If you have changed your address, please email help@redzonesports.bet to inform us of this change. Please note that we will require a proof of address document to verify this change.

              Can I change my name or date of birth?

              For legal reasons, your first name, last name and date of birth cannot be changed directly in your account settings. In the event you would like to change any of the above, kindly send an email to our support team at help@redzonesports.bet.

              How Do I View My Transaction History?

              You can view up to your last 12 months' transaction history from within the "Transaction History" section of your Account. Simply choose the period of time you want to review from the drop down menu. Your Transaction History over and above the preceding 12 months can be requested in writing from our Customer Service team at help@redzonesports.bet. The Transaction History also details your lifetime Net Deposit amount.

              Responsible Gaming

              What Responsible Gaming tools are available to me?

              ·         Deposit Limits - Deposit limits allow you to restrict the amount you can deposit in to your account in a 24 hour, weekly and monthly period. Once you have reached any set limits, you will not be able to deposit until the reset date.

              ·         Time-Out - Time out periods allow you to take a break from the website for any time period between 24 hours and 6 weeks. Once this time has elapsed then your account will be reinstated automatically.

              ·         Reality Check - This is a pop-up message that will appear after a specific time to inform you that you have been playing for that amount of time. You will have the option to either continue playing or log out of the account.

              ·         Self Assessment Test - This is a series of questions that will offer you a confidential guidance on whether you are at risk of developing a potential problem.

              ·         Self-exclusion - If you consider the need to take a longer break from gambling, we provide a self-exclusion facility which allows you to prevent yourself from accessing your account for a minimum period of 6 months, up to a maximum period of 5 years. You can access the self-exclusion facility via the “Responsible Gaming” tab within your Account Page.

              Can I set limits on my gambling activity?

              If you would like to decrease or increase any limits you have set such changes can be made directly within the Responsible Gambling tab.

              Decreasing your limits will take effect immediately.In the event you would like to increase your Deposit limits (daily, weekly or monthly) the new set up will not take place until at least 24 hours following the limit increase request.

              Daily limit is considered as a 24 hour time slot from the moment when deposit limit was activated.

              Can I change my limits?

              To change your deposit limit, please login and go to the Responsible Gaming section in the drop down menu.

              When decreasing deposit limits, it will take immediate effect. Once you wish to increase it, it will be activated after a 24 hours holding time.

              Daily limit is considered as a 24 hour time slot from the moment when the deposit limit was activated.

              I want to take a break from gambling, can I restrict my account?

              If you would like to take a short-term break from gambling, you can choose one of the timeframes in our Time -Out facility.

              We offer the ability to request a 24 hours, 7 days or six-week time-out via the Responsible Gambling tab in the Account section of the website.

              You may also request any other time-out period up to a maximum of 6 weeks by emailing your request to our Customer Support team at help@redzonesports.bet.

              Once your request for a time-out has been activated, your account will be blocked and you will not be able to play on our website or deposit into your account for the duration of the time-out period. Your balance (if any) will remain in your account unless you contact us and ask for a withdrawal.

              Your account shall be automatically re-instated after the time-out period has expired and we won't notify you when your account reactivates.

              Time-out will stand for the entire duration chosen and cannot be undone beforehand.

              How can I self-exclude myself from your site?

              If you consider the need to take a longer break from gambling, we provide a Self-exclusion facility which allows you to prevent yourself from accessing your account for a minimum period of 6 months. You can access the self-exclusion facility via the Responsible Gambling tab in your Account Settings.

              If you self-exclude, any open Bets, subject to compliance with all other Terms, shall be settled on the result of the event in accordance with the relevant Sports Rules then in place. If any such Bets are a winning Bet, you may contact our Customer Support Team at help@redzonesports.bet to arrange for any withdrawable real money funds to be returned.

              Please note you need to contact us to reactivate your account, we will not notify you when the self-exclusion period ends.

              Self- exclusion will stand for the entire duration chosen and cannot be undone before the requested time has elapsed.

              Should you be finding that betting is taking its toll on other aspects of your life and you wish to close your account on this basis then the following sites may prove beneficial going forward and we would highly recommend contacting them for an informal discussion.

              GamCare - http://www.gamcare.org.uk

              Gamble Aware - http://www.gambleaware.co.uk

              Gamblers Anonymous - http://www.gamblersanonymous.org.uk

              I've self-excluded myself because I'm concerned about my gambling, is there somewhere I can get advice?

              If you are concerned about your gambling and would like advice or support, there are various support services you can turn to for help as follows:

              -          Gamblers Anonymous - http://www.gamblersanonymous.org.uk

              -          GamCare - http://www.gamcare.org.uk

              -          Gamble Aware - http://www.gambleaware.co.uk

              We also devise you to take fully anonymous Self-Assessment test to give you some guidance on whether you are at risk of developing a potential problem.

              http://www.gamcare.org.uk/get-advice/self-assessment-tool.

              Please visit our Responsible Gaming page for more information

              GAMSTOP

              If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to selfexclude from all online gambling companies licensed in Great Britain.

              To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

              Rewards

              What are Rewards?

              Our Rewards programme is a unique loyalty offer which rewards you for your play on our site. Every time you place a bet on the sportsbook or play in the casino, you get rewarded with points that you can redeem for real items in our store.

              Whether you win, lose or draw, we’re giving you something back for every bet, spin or roll!

              How do I earn Rewards points?

              It really is simple. Every time you place a bet or play in the casino, you’ll earn Rewards points. Regardless of the outcome of your bet, you’ll earn points based on the size of your stake and what type of bet it is based on the formula below.

              Bet

              Reward Points

              Examples

              Singles

              2.5 x your stake

              £100 stake earns 250 points

              Doubles

              12.5 x

              £100 earns 1,250 points

              Trebles

              17.5 x

              £100 earns 1,750 points

              4 Folds

              25 x

              £100 earns 2,500 points

              5 Folds

              35 x

              £100 earns 3,500 points

              System / Other

              15 x

              £100 earns 1,500 points

              Casino

              2.5 x

              £100 earns 250 points

              The more selections you add to your bet, the more you’ll earn!

              When do I get given my Rewards points?

              Your Rewards balance is updated around 9am each day. Once a bet has settled, the requisite number of points will automatically be added to your Reward points balance the following day.

              How can I check my Rewards points balance?

              The great news is, its all in one place! Simply click the “Rewards” tab at the top of the page (just next to Live Casino) and you’ll see how many points you currently have.

              How do I redeem Rewards points?

              Again, we’ve put everything in one place for you under the “Rewards” tab. Not only will you be able to see your balance when you click on the tab, you’ll be able to see the catalogue of goods that you’re able to redeem. Simply add items to your basket and then check out using your Rewards balance.

              You’ll get sent a confirmation email once you’ve placed your order and then another when your items have been shipped. You won’t have to pay anything for your items or your shipping, just let your Rewards points do the work for you!

              How many Rewards points do I need?

              Each individual item within the store will show a corresponding points value which is the amount you need in your balance to redeem the item. Postage and packaging is included in the redemption value, you won’t need to pay a penny!

              Do I need to sign up to earn Rewards points?

              No, there is no need to opt-in to start redeeming. Once you start placing bets, you start earning Rewards points.

              Can I Top Up my Rewards points?

              No, the only way to earn Rewards points is to place bets or play in the casino. You can earn Rewards points faster by adding more selections to your bet as shown in the table under “How do I earn Rewards points”.

              Do Rewards points expire?

              Yes, Rewards points will expire 6 months after you’ve earned them.

              Can I use Rewards points to place bets?

              No, not directly, but if you spot a free bet coupon in the Rewards store, you could redeem your points and place a Free Bet with the coupon.

              Do I still earn points if my bet is voided or my horse is a non runner?

              No, only bets that are settled earn points. You will not earn points for voided bets or non-runners.

              When do I receive my free bet from the store?

              Free bets are credited by midday the following day after redemption.

              What can I use my free bet on?

              Free bets will be valid for 7 days and can be used on all sports bets with minimum odds of 1.2. Free bet stakes are not returned within winnings.

              Can I opt out of the Rewards?

              Yes, simply contact our customer service team at help@redzonesports.bet if you do not want to participate.

              Are there any other terms I need to be aware of?.

              Yes, the full terms and conditions of our Rewards programme can be found here

              REDZONE PRIVACY AND COOKIE POLICY

              Last Updated 21 May 2018

              WWW.REDZONESPORTS.BET (the “Website”)

              OUR COMMITMENT TO PRIVACY

              PLEASE READ THIS PRIVACY STATEMENT CAREFULLY BEFORE SUBMITTING ANY PERSONAL INFORMATION.

              Argyll Entertainment AG (“we” or “us” or “our”) is committed to protecting and respecting your privacy. Your privacy is important and to better protect your privacy we provide this statement to explain how we collect, use and share any personal data belonging to you and the choices you can make about the way your Personal Information is collected and used.

              To make this policy easy to find, we make it available from every page on our Website. It is intended to help you understand:

              • What information we collect from you
              • How we use the information we collect
              • How we share the information we collect
              • How we store and safeguard the information we collect
              • How to access and control the information we hold

              APPLICATION OF THIS NOTICE

              By accessing and/or using the Website or our Services you consent to us collecting, processing, storing and sharing your Personal Information in the ways set out in this Privacy Policy. If you have any concerns about providing data to us or having it used in any manner permitted in this Privacy Policy you should not use the Website or our Services.

              Unless otherwise defined, terms used in this Privacy Policy shall have the same meaning as set out in the Terms and Conditions.

              1. THE INFORMATION WE COLLECT

              When you use our Services, we collect the following type of information:

              Information you provide us with:

              • Personal information provided when you register for an Account on our Website such as your name, date of birth, postal address, email address, phone number and any other details as may be requested from you either at the time of registration of thereafter as necessary for the continued use of our services.
              • Information that you provide if you enter a competition or promotion on the Website or when you report a problem with the Website.
              • Correspondence passing between you and us, including, but not limited to, any interactions with us on our customer service or social media channels.
              • Responses to any surveys that we use for research purposes, although you do not have to participate in such surveys.

              Additional Information Collected

              • Details of transactions you carry out through the Website and of the processing of your Account including details of your payment history, and amounts that you have staked on games and the amounts that you have won or lost.
              • Details of your visits to the Website including, but not limited to, traffic data, location data, device data, weblogs and other communication data (including IP address and browser type).
              • Pages on our Website visited, content viewed, links clicked all through the use of Cookies (please see our Cookie Policy for more information).
              • Your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account.
              • Information gathered based on profiling activity (as further described below).
              • Information from our partners and service providers, third party databases and other publicly available sources (such as social media) to comply with our legal and regulatory obligations in relation to confirming the age and identity of our users.

              We use a third party service provider, Conversion Bet Limited ("ConversionBet"), to assist visitors to our Website in becoming account holders with us. The provision of any personal information by you to ConversionBet is not compulsory. Any personal information provided by you to ConversionBet is subject to their own terms and conditions which you will be asked to consent to in providing any personal information to them. Any communication you receive from ConversionBet on behalf of us you will have the ability to unsubscribe from.

              2. HOW WE USE YOUR INFORMATION

              We will use the information we collect about you as described above for specific purposes, which shall include the following:

              • Account Creation, Verification and Administration: We use personal information to create and verify your account with us. This is because we need to know that you are who you say you are and that you are at least 18 years of age. We also require this information to ensure the continued safe and secure administration of your account, to notify you of important changes to our service, provide customer or technical assistance, facilitate deposits and withdrawals and to ensure the continued compliance by you of our General Terms and Conditions.
              • Customisation and Personalisation: We want to ensure that content from the Website is presented in the most effective manner for you and for your computer and we use information we collect to deliver you with information, products, offers or promotions that you request from us or which we feel may be relevant or interest you.
              • Advertising and marketing activities: Subject to your account preferences, we use your personal information to notify you via various mediums (including by email, text, social media, push notifications, etc) of special offers and updated information regarding our various products and services and other products and services offered by carefully selected third parties if we feel they may be of interest to you. Any such notifications from us will always include instructions on how to opt-out of receiving future notifications. You can also easily opt in to or opt out of receiving further marketing from us or our carefully selected third parties at any time by updating your preferences via the “Personal Details” section of your Account or by sending us an email to help@redzonesports.bet. Please allow up to 48 hours for any changes you make to your marketing preferences to take effect. Please note, you may still receive important Service or Account updates from us even if you are opted out of receiving marketing communication. We may also use a combination of information collected from you (such as your email address, social media profile information, cookies, etc) to show you relevant, targeted and personalised advertisements across the internet and on social media.
              • Legal and Regulatory Obligations: We are required to use and retain personal information to comply with our legal and regulatory obligations, such as the verification of your identity, the prevention , detection of investigation of a crime, the promotion of responsible gaming, sport integrity investigations, etc. We may also be required to use or disclose your personal information to respond or comply with any requests from any competent court of jurisdiction, regulatory agency or such other enforcement or governmental authority or otherwise to protect our legitimate business interests.
              • Statistical analysis and research: We are always looking for ways to make our Services smarter, faster, secure and more personalised to you and we use collected learnings, analytics and data from the information you provide us with to help us troubleshoot system problems, to improve and test the features and products on our Website, to measure the performance of our Services and marketing, and to identify trends, usage, activity patterns and behaviour so as to provide a more personalised and relevant experience. If you choose to participate in a survey, any personal information you provide us with may be used for such research purposes.
              • Profiling: We use information collected from you to carry out profiling of our customers based on a number of factors including your age, address, gaming activity, transactional data, interests and other similar such information in order to (i) personalise the Services, notifications and promotions we offer you; (ii) evaluate and mitigate risks to our business; (iii) to comply with our legal and regulatory obligations; and (iv) to show you and like-minded individuals relevant, targeted and personalised advertisements across the internet and on social media.
              • Consent: We may use information collected by us where you have given us consent to use it for a particular purpose not specified above.

              Third party content may from time to time appear on the Website or be accessible from the Website via links to other websites. If you follow a link to any of these websites, you leave the Website and enter sites that may or may not have their own privacy statements. We have not reviewed, do not monitor and are not responsible for the content on such websites or for the terms of their privacy statements. Please check these statements before you access or submit any personal data to these websites.

              3. HOW WE SHARE THE INFORMATION WE COLLECT

              We may disclose or transfer the information we collect from you to any of our associated companies or partners necessary for the provision of the Services to you. But note, we are not in the business of selling information about you to advertisers or other third parties.

              We may disclose your personal information:

              • if required to do so by law;
              • if we believe in good faith that such action is necessary to:
                • comply with any legal process served on us;
                • protect and defend our rights of property; or
                • to protect the personal safety of Users of this Website, the Company or the public;
              • to any regulatory body, licensing body or authority;
              • to any platform or games supplier used in the operation of the Website or to otherwise provide the Services;
              • to any other trusted and vetted third parties who provide services to or on our behalf through the course of the operation of the Website or the provision of the Services, including, but not limited to services such as information technology, payment processing, marketing, customer support, data analysis, identity and source of wealth verification and risk management.
              • to any third party that purchases our company or our business.

              Any third parties, agents or sub-contractors who are given access to your personal information will be required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us.

              4. HOW WE STORE AND SAFEGUARD THE INFORMATION WE COLLECT

              Your personal data will be stored and processed on servers in the United Kingdom and Ireland. From time to time your data may also be transferred to and processed on servers situated in other jurisdictions for the purposes set out above, including backup and disaster recovery. Such processing may be performed by us or on our behalf, by our staff, agents and sub-contractors who may be located anywhere in the world. Some third party processors we engage to process information on our behalf may be based outside the European Economic Area ("EEA"). By submitting your personal data, you agree to the storing, transfer and processing of your information in this way, both within and outside the EEA. Countries outside the EEA do not always have strong data protection laws. However, where any storing, transfer or processing of your information is required outside of the EEA, we will always take all steps reasonably necessary to ensure that your information is used securely and in accordance with this Policy.

              We shall retain and store your personal information for as long as we reasonably require it for legal or business purposes. In most circumstances, your information shall not be kept longer than 7 years provided there are no legal or regulatory requirements for us to retain your information for longer.

              We will take all steps reasonably necessary to ensure that your data is used and retained securely and in accordance with this privacy statement and will encrypt certain portions of your personal data where appropriate, including payment transactions if applicable. If we ever decommission or reallocate any computer equipment we will ensure that all sensitive information contained on such equipment will be permanently erased either using specialist software or by physically damaging the equipment.

              Where you have chosen a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential and for preventing any unauthorised use of your Account. We do not permit you to share your user name and password with any other person.

              We maintain appropriate technical and physical safeguards to protect your personal information against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the data in our possession. Unfortunately however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data you provide us with, which takes place at your own risk and we shall accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of any such data breach.

              5. HOW TO ACCESS AND CONTROL THE INFORMATION WE HOLD

              You have certain choices available to you when it comes to the information we hold about you as detailed below. Some of these only apply in certain situations and may be subject to exemptions under data protection legislation. We will advise you in response to any request by you if any such limitations or exemptions apply.

              • Access to Information: You can request a copy of the personal information that we have collected about you free of charge via the Website by contacting our Customer Services team at help@redzonesports.bet. For the added security of your personal information, when you request a copy of the personally-identifiable information that we hold, you will be asked to provide us with proof of identification. Any such request will be dealt with within a reasonable time-frame and in most cases within 30 days from the date we have verified the identity of the person making the request, provided that we reserve the right to extend this time frame by a further 60 days if necessary.
              • Correction of Information: You can also have factual inaccuracies in the personal information that we hold about you corrected by contacting our Customer Services team, who may require you to send in supporting documentation.
              • Right to Withdraw or Suspend Consent: Where we have relied upon your consent to process your personal data in accordance with this policy, you have the right to withdraw or suspend that consent. Any such withdrawal or suspension shall not affect any processing of your information that has taken place prior to your withdrawal. You can opt out of receiving marketing communications directly from any message received or by updating your preferences via your Account or by sending us an email to help@redzonesports.bet.
              • Right of Deletion: You may request us to delete the information we hold about you. Please note, this right only applies in certain circumstances and we may need to retain information to continue to comply with our legal and/or regulatory obligations.
              • Right to Transfer Data: This right allows you to obtain some of your personal information in a format that enables you to transfer it across to another organisation where technically feasible.
              • Right to Object to the Processing of Information: You have the right to object to our use of your personal information which we use for our legitimate business interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.
              • Rights related to Automated Profiling: You have the right not to be subject to a decision which is based solely on automated processing (i.e without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process.
              • Right to Complain: If you are not satisfied with how we manage your personal information, you have the right to make a complaint to your local Data Protection Authority.

              CHANGES TO OUR PRIVACY POLICY

              We may amend or vary this statement at any time and with immediate effect by updating this web page and, whilst we will seek to notify you of such changes beforehand, we may not always be able to do so, so you should check this web page every time you visit the Website to review the then current privacy statement in force. Continued use of the Website following any such posting shall constitute acceptance of the revisions or changes.

              THE TERMS OF THIS PRIVACY STATEMENT ARE TO BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF ENGLAND AND WALES, INCLUDING BUT NOT LIMITED TO THE GENERAL DATA PROTECTION REGULATIONS AND ANY DISPUTES THAT CANNOT BE RESOLVED SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND AND WALES.

              HOW TO CONTACT US

              If you would like to contact us for any reason regarding our privacy practices or to request a copy of the personally-identifiable information that we have collected about you via the Website please write to our Customer Services team at help@redzonesports.bet or in writing to the following address:

              Data Protection Officer
              Argyll Entertainment AG
              Bahnhofstrasse 10
              6300 Zug
              Switzerland

              Cookie Policy

              Last Updated 21 May 2018

              WWW.REDZONESPORTS.BET (the “Website”)

              COOKIES POLICY

              We use cookies to deliver you a better and more personalised Service when using our Website. This policy explains what cookies are, how we use them and how to manage their use.

              1. What is a Cookie?

              Cookies are small text files that contain information that are downloaded to your computer, tablet, smartphone or any other such device that you use to access our Website. Each time you return to our Website, the cookies are sent back to us so we can recognise who you are and what device you are using.

              You can find more information about cookies at http://allaboutcookies.org.

              2. How We Use Cookies

              Cookies enable us:

              • To estimate our audience size and usage pattern.
              • To store your passwords and information about your preferences so as to allow us to customise the Website according to your individual interests.
              • To speed up your searches.
              • To recognise you when you return to the Website.

              The Cookies we use general fall into four main categories as follows:

              • Essential Cookies: These cookies are essential to enable you to navigate our Website, use our Services and to allow you to return to pages previously visited.
              • Functionality Cookies: These cookies allow us to recognise you when you return to our Website and remember any of your user preferences (e.g. preferred language). Our ability to recognise you helps us improve your user experience.
              • Fraud Prevention Cookies: These cookies store information that helps us prevent any fraudulent or unlawful use of our Website.
              • Tracking Cookies: These cookies allow us to identify where a user has come from before they accessed our Website.
              • Performance and Analysis Cookies: These cookies are used to collect information on our Website’s usage and to enable us to deliver you relevant information and measure the effectiveness of the content you are seeing.

              Third party content may from time to time appear on the Website or be accessible from the Website via links to other websites. If you follow a link to any of these websites, they may have their own cookie policy. We have not reviewed, do not monitor and are not responsible for the use of cookies on such websites or for the terms of their privacy statements. Please check these statements before you access or submit any personal data to these websites.

              3. How to Manage Cookies

              You may block the use of some or all cookies by activating the setting on your relevant web, tablet or phone browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will automatically issue cookies when you log on to the Website.

              For more general information on cookies and their use, please visit http://allaboutcookies.org

              For more information about online behavioural advertising cookies and opt-out controls, please go to http://www.youronlinechoices.eu/.

              More information regarding opting out of platform based advertising can be found at https://www.appnexus.com/cookie-policy.


              If you would like to contact us for any reason regarding our cookie policy, please write to our Customer Services team at help@redzonesports.bet.

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